Refund Policy
We want you to have a positive experience with us. This page outlines the terms and conditions for refunding services purchased from Drivexo, Theme: Wine tourism — Mendoza vineyards and tastings.
Last updated: July 31, 2024
1. Our Principles
Our policy is based on transparency and fairness. It applies to all services and digital products sold directly through our website. We are committed to processing refund requests promptly and in accordance with the terms below.
2. Eligibility Conditions
To be eligible for a refund, the following conditions must be met:
- The request must be submitted within a maximum of 14 calendar days from the date of purchase.
- The purchased digital product or service has not been substantially used. For online courses or protected content, this means you have not accessed more than 20% of the material.
- The reason for the request is valid, such as a technical non-conformity of the service with its description or a purchasing error.
3. Request Procedure
Follow the steps below to initiate the refund process:
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Submit a request via email
Compose an email to info@drivexo.eu with the subject line "Refund Request - Order #ORDER_NUMBER".
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Include necessary details
Ensure the email contains your full name, the email address used for the purchase, the order number, and a detailed reason for your refund request.
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Await request review
We will review your request within 3-5 business days. We may contact you for additional information.
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Receive the decision and funds
If the request is approved, we will initiate the refund. The funds will be returned to your account within 5-10 business days, using the same payment method.
4. Non-Refundable Situations
Refunds will not be granted in the following cases:
- If the 14-day period has expired.
- For products that have been fully downloaded or consulting services that have already been rendered.
- If the purchase was made during a promotional campaign with an explicit "non-refundable" mention.
- If you are dissatisfied with the product for subjective reasons, but it matches the technical and content description.
5. Contact Us
For any questions regarding this policy, please contact us. We are here to help.